Q: After my DVD is loaded into, it only shows the titles in the program. How can I get the chapters of my DVD displayed in the list?
A: In the "Edit" menu, there is an item called "Show Chapters". All the chapters on your DVD, under each title, will be displayed in the program list after you click it.
Q: What are other settings? In your former versions, there are lots of setting items on the right. But I can only get a few of them on the right now. Where are the settings like Frame Rate and Sample Rate?
A: On the top right, beside the words "Profile Settings", there is a button called "Show Advanced Settings". An extended panel will show other settings after you click it. You can set the audio Bit Rate and Sample Rate, as well as other items there.
Q: Can I edit the ID Tag information items for the output files?
A: If you select WMA and MP3 as output format, you can edit the Tag information for the conversion job. All the items of Tag information are also in the Advanced Settings.
Q: How can I modify the settings on the right panel of the interface for my conversion job? Should I just use the values which the program has offered or should I enter a number which I want directly? But after I click "Start Ripping", all the options I modified will return to the default ones. Why?
A: Before you modify anything, you must highlight the item of your DVD, chapter or title which you want to rip in the program. Besides the values we have offered, you can simply enter a number you want for the conversion for most output formats, such as audio bit rate, sample rate. But sometimes, it would be limited by the output format as well as some other conditions.
Q: After the conversion is done, I found that it is not in the correct audio track I want. What I want is French, but I get English. How to correct it?
A: In the "Audio" box, all the audio tracks can be found. Please select the one you want before you start ripping. It is on the top of the loading list.
Q: After I make some proper modifications on settings, is it possible to save it as a single profile so that I can use it directly each time?
A: It can be done by the "Save As" button. After you finish the modifications, please click this button and finish other jobs following instructions. After the profile is created, you can delete or re-name it as you like.
Q: I just want a clip/segment of my DVD. Is it possible?
A: Yes. You need set "Start Time" and "Duration" to get the clip you want. It is on the Advanced Setting panel. First of all, you should highlight the tile of your DVD, which includes the main episodes of the movie. And then enter correct values for "Start Time" and "Duration", which can be found on the right. Panel of the interface For example, if you want a 3-minute-clip from the 10 minutes of the whole movie, please enter "00:00:00" for "Start Time" and "00:03:00" for duration.
Q: After my DVD is ripped, I get a quite low/high volume. Is it possible to raise/lower it?
A: Please open "Tools-Preference", in the "DVD (Global)" card, you will find the option for "Volume". The default value is 3. You can enter a smaller or larger number for it. If you can not be sure what a proper number is, our software can help you detect it. Please click the "Normalize" button on its right. Our software will then begin to test the volume value of your DVD. The longer you wait the more accurate number you will get. During the detecting process, you can get the number that our software gets saved automatically by clicking "Save and Close".
Q: After the conversion is done, I click "Open" to find the output files. But I get a sub-folder named in the Album of my DVD and the output files are in it. Is it possible to avoid it? I just want to find my output files directly in the output folder I set.
A: If you do not like it, please open "Settings-Preference". In the "General" card, please cancel the options for "Create chapter folder in the output folder" and "Create album folder in the output folder". After that, you will be able to find the output files directly in the output folder.
Q: After the conversion to certain audio formats is done, I found that the output audio files always skip. It means there are always some short breaks during playback. How to correct it?
A: Maybe you have set a smaller value for audio bit rate, which is also on the Advanced Setting panel. Please try a larger one for it. Generally speaking, the default value we offered can assure a good result. And also, is it possible to select another audio track for the conversion job?
Q: How to rip my DVD into one file?
A: After your DVD is loaded into the program, please highlight the title of your DVD which contains the main episodes of the movie and then run "File-Rip Selected" to get it ripped. If you did not change "Split" option whose "Infinite" is the default option, you should be able to get one single file for the entire DVD. If the main episodes of your DVD are separated into several titles, you need merge them first by the "Merge"; function we offered. In the Q15 below, we will have mentioned it.
Q: After I get the output files I want, I found they are all named in "Title 01", "Title 02" or "Chapter 01", "Chapter 02", etc. Is it possible to use the title I want for them directly?
A: On the right, there is a box called "Name". What you entered in that box before the conversion will be the title for the output files.
Q: What does "Add Profiles" do?
A: It is a new function added in the Version 5. If you want to get the same source, title or chapter, converted into different target things, with different formats or different configurations, this function will help you. It will be active after you highlight the loading title or chapter, which you want to convert. After clicking it, the title or chapter that you chose will be duplicated so that you can set different settings for each of them.
Q: Is it possible that I get more than 1 chapter converted and only get 1 output files?
A: Yes, by the "Merge"; function we offered, you can do that. But you need highlight all the chapters in the program list first. You can do this job by pressing the "CTRL"; key or "Shift"; key simultaneously. And then the "Merge"; button will be active. After you click it, a merged item will be shown in the list, which includes all the chapters that you have selected.
Q: If I want to crop certain part of the frame, what should I do?
A: The edit function offered in our program will help you with it. First of all, you must highlight the title that you want to crop. And then please click the "Effects"; button under the program list. In the following dialog-box, you can decide the crop area by entering the definite values or by dragging the controlling points around the preview screen. Besides the crop function, you can modify other things, such as Contrast, Brightness as well as other effects on frame and subtitles; or adding watermarks there.
Q: I do not like certain frames in my DVD. May I get rid of them in the output files by your program?
A: Of course you can. We offered a "Clip" function in our program. You can clip the title of your DVD with it. You also must highlight the title that you want to clip firstly. In the "Clip" dialog-box, during the playback of the title, you can set the Clip Start point and the Clip End Point, as well as the segment you want to clip. If you want to get an integral output with all the clip segments, you can get it by checking on the option "Output Segment as whole file".
Q: I know if I want to get better output quality, I need set higher values for video and audio bit rate respective. And the output size will be larger at the end of the conversion, too. So how can I know the most proper values for video and audio within the output size I expected?
A: We have a small tool in the "Tools" menu, Bit Rate Calculator. By this tool, you will get the proper settings for video and audio Bit Rate respective abiding by the output size you entered there. Once again, you must highlight the title or chapter that you want to convert first. What you decide there will be the settings for the items on the right automatically after you confirm them.
Q: I just want to backup my DVD on my PC. What is the best choice of the output format for me to choose? I just want to play it on my PC and I would like to get the smallest size with better quality.
A: Generally speaking, we recommend AVI output by our program. The default codec for AVI in our program is DivX, which can provide better quality as well as smaller output size. If you just want to backup your DVD on your hard drive, you'd better select AVI.
Q: After I finish the conversion to AVI, I can only get the audio playback in Windows Media Player while it shows that I need download certain codec. No video can be watched. Why?
A: The default codec for AVI output in our program is DivX. If you do not have this codec installed on your PC, you will not be able to play the file. Please download DivX codec from www.divx.com for free. After the installation, Windows Media Player will be able to play AVI files produced by our program.
Q: have finished the conversion to the iPod/iPhone/Apple TV; what do I need to do so that I can transfer the output files into my iPod?
A: Do you have iTunes installed? It is a must. Please download it from www.apple.com. The transferring job must be done by this tool. If you are using iPod or iPhone, we have a specific program, too. It is called Xilisoft iPod Rip and you can get to know it from http://www.avcware.com/ipod-transfer.html
Q: How can get MP3 files transferred to PSP?
A: Please just copy MP3 files into the "MUSIC" folder, one of the sub-folders under "PSP" folder. For example, if the removable drive number for your PSP is "F", please copy them into "F:PSPMUSIC". If you can not find it, please create such a path yourself.
Q: My DVD has been ripped into 3GP format. But I do not think the video image is clear enough. Can I improve it by certain settings?
A: The default settings which we offered for 3GP output are what are requested by most of mobile phones. If you want to get better quality, please select "mpeg4" as video codec instead of "h.263", as well as setting a larger number for video bit rate and video size. They will produce a file with better quality but you must be sure that those settings can be supported by your phone.
Q: The output 3GP files are playable well by QuickTime on my PC. But when I load the files into my phone and play them, the video and audio get out of sync. Why?
A: Maybe your phone requires different settings with what we offered, which can work for most of phones. Can you get to know what proper settings for frame rate, as well as some others your phone can support? If you have no clear idea with it, please e-mail to our support team at email@example.com and they will help you out.
Q: After I ripped my DVD to WMV and load the file into my PPC, the device will play it a while but stop and close the player then. Why?
A: Maybe your PPC can not support the video size which you used in the conversion job. It might be too large to be afforded by PPC. Please low it down. Actually, we have offered several options for certain models of PPC in the "Profile" list. If you use those options, the output files will be played well.
Q: I want to get better audio quality in the output 3GP files. But the program will show "Fail" no matter what audio settings I modify, such as bit rate, sample rate, etc. Why?
A: The default audio codec for 3GP output is "Amr_nb", which can not support higher value for bit rate and sample rate. So you need select "mpeg4aac" as audio codec first in the list so that you can modify other audio settings.
Q: My iPod is a 5.5G one. So I wonder which profile is the best one for me.
A: The most important feature for 5.5G iPod is that it can support 640x480 resolutions. So you'd better select the profiles, named with "iPod Video2", whole default settings are in 640x480 and which will provide better output quality than other profiles.
Q: I noticed that you offer two kinds of video output forms in the Profile list. Which one is the best if I want to get better quality?
A: As far as the output quality is concerned, H.264/AVC would provide the best. But it is larger in output size and slower in the conversion speed. But if you only want to get the better quality, you need choose H.264/AVC profile.
Q: Which profiles should I choose for my PSP?
A: It depends on the models and the versions of its firmware. Only higher versions can support H.264/AVC output and 480x272 output files. If you are using the early versions and models, you'd better only use "PSP MPEG-4 Video" profile.
Q: I have finished the conversion to Zune; what do I need to do so that I can transfer the output files into my Zune?
A: You need download Zune Software from www.zune.net to finish the transferring job. Or you can get it done via the SYNC function of Windows Media Player if you select WMV as output format.
Q: I noticed that your program offers 3 kinds of output video formats. As far as the quality is concerned, which one is the best, MP4, H.264/MPEG-4 AVC and WMV?
A: If you only want to get the best quality, I recommend H.264/MPEG-4 AVC output for you, which is in H.264/AVC video codec. But the output size would be larger than others. Actually, MP4 format will be more proper between the file size and quality.